Dress Ordering, Pre-Order & Alteration Policy
1. Our Dress Collections
We offer a carefully curated collection of dresses designed for different occasions, styles, and preferences.
Bridal Collection
Our bridal collection features elegant and sophisticated dresses designed for weddings and other special moments. Each design focuses on beauty, style, and attention to detail.
Party Dresses
Our party dresses are perfect for celebrations, parties, engagements, and special events. Discover stylish designs that help you make every occasion memorable.
Formal Dresses
Our formal collection includes elegant outfits suitable for weddings, formal gatherings, evening events, and other special occasions.
Casual Dresses
Our casual collection offers comfortable and fashionable dresses suitable for everyday wear, informal gatherings, and relaxed occasions.
2. Pre-Order Policy
Some dresses in our store are available exclusively through pre-orders. These items may be prepared, stitched, or customized after an order has been placed.
Please review the following conditions before placing a pre-order:
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Pre-order items may require additional preparation and processing time.
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Delivery timelines may vary depending on the design, fabric availability, stitching requirements, and customization details.
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Estimated delivery dates are provided as a guide and may be subject to change.
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Customers should carefully review the product description, available sizes, and design details before confirming their orders.
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If there is a significant delay or change in the expected delivery timeline, we will communicate the update to the customer.
By placing a pre-order, you acknowledge that your selected dress may require additional time for preparation before dispatch.
3. Fitting and Length Alterations
We understand that the right fit and length are essential when choosing a dress, especially for bridal, party, and formal occasions.
Customers may request fitting or length alterations within 15 days of receiving their order.
The following types of alterations may be available:
Fitting Adjustments
Minor fitting adjustments may be requested to improve the fit of your dress, depending on its design and construction.
Length Adjustments
Customers may request adjustments to the length of their dresses to achieve their preferred fit and appearance.
All alteration requests must be submitted within 15 days of delivery. Requests submitted after this period may not be accepted.
Alterations are subject to the dress design, fabric, stitching, and feasibility of the requested changes. Additional charges may apply, depending on the nature of the alteration.
4. Alteration Request Procedure
To request an alteration, please follow these steps:
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Contact our customer support team within 15 days of receiving your order.
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Provide your order number and explain the fitting or length adjustments you require.
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Share updated measurements or photographs if requested.
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Wait for our team's approval and instructions before sending your dress back or arranging any alterations.
Our team will review your request and inform you of the available options and any applicable charges.
Please do not send your dress back without contacting our customer support team first.
5. Conditions for Alterations
To ensure a smooth alteration process, the following conditions apply:
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Dresses should remain unworn, unwashed, and in their original condition, except for reasonable inspection or fitting.
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Original tags and packaging should be retained where applicable.
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Alteration requests must be approved by our team before any work begins.
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Major design changes, complete redesigns, or changes to intricate embroidery and embellishments may not be possible.
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Alterations carried out without our prior approval may not qualify for additional adjustments.
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The availability of alterations depends on the design, fabric, stitching, and construction of the dress.
We recommend checking your measurements carefully before placing your order to help minimize the need for alterations.
6. Bridal and Customized Dresses
Bridal dresses and customized outfits may include detailed embroidery, special fabrics, intricate embellishments, and specific fitting requirements.
Customers are encouraged to review all measurements, product details, and customization requirements carefully before confirming their orders.
Fitting and length alterations may be requested within 15 days of delivery, subject to the conditions outlined in this policy.
Because customized and bridal dresses may require specialized workmanship, certain alterations may not be possible or may involve additional charges.
7. Order Information and Accuracy
Customers are responsible for reviewing their selected dress design, size, measurements, color, and other order details before completing their purchase.
If you notice an error in your order details, please contact us as soon as possible. Requests to change an order after it has been confirmed will depend on the current preparation or stitching stage.
Once a dress has entered production or has been customized according to the customer's requirements, changes may be limited.
8. Customer Support
We are committed to providing a positive shopping experience and helping our customers find dresses that suit their style and preferences.
If you have any questions about our collections, pre-orders, delivery timelines, fitting adjustments, or length alterations, please contact our customer support team.
When contacting us, please include your order number so we can assist you more efficiently.
9. Policy Updates
We reserve the right to update or modify this policy when necessary. Any changes will be published on this page and will apply in accordance with applicable consumer protection laws.
We encourage customers to review this policy before placing an order.
Thank You for Shopping With Us
Thank you for choosing our store for your bridal, party, formal, and casual dress needs. We appreciate your trust and look forward to helping you find the perfect outfit for your special occasions.